Effective date: [Effective Date]

Privacy Policy

This Privacy Policy explains how Moodist LLC ("Moudist," "we," "us," or "our") collects, uses, discloses, and protects information when you visit moudistpet.com, contact us, or sign up for our marketing programs, including our SMS/text messaging program (collectively, the "Services"). It does not cover information handled by Amazon.com or any other third-party marketplace where our products are sold — those platforms have their own privacy policies, which govern any purchase you make there.

By using our Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please discontinue use of the Services.

1. Information We Collect

Information you give us directly

• Contact details, such as your name, email address, mailing address, and phone number, when you place an order, sign up for our newsletter, opt in to SMS marketing, or contact customer support;
• Order and payment information, such as billing address and payment confirmation (payment card numbers themselves are processed by our payment processor and are not stored on our servers);
• Content you submit, such as product reviews, survey responses, or messages sent through our contact form;
• Information about your pet, such as species, breed, or weight, when voluntarily provided to help us recommend products or dosing.

Information collected automatically

• Device and usage data, such as your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Site, collected through cookies, pixels, and similar tracking technologies;
• Approximate location, derived from your IP address or device settings;
• Interaction data from marketing emails and text messages, such as opens and click-throughs.

Information from third parties

We may receive information about you from service providers (such as our email/SMS marketing platform, payment processor, and shipping partners), advertising partners, and publicly available sources, which we combine with the information described above.

2. How We Use Your Information

• Process and fulfill orders, and communicate with you about your purchase;
• Respond to customer service inquiries and provide product or dosing guidance you request;
• Send marketing communications by email or SMS, where you have opted in, and administer promotions;
• Operate, maintain, and improve the Site, including troubleshooting and analytics;
• Personalize content and product recommendations;
• Detect, investigate, and prevent fraudulent transactions and other unlawful activity;
• Comply with legal obligations and enforce our Terms of Service.

3. Cookies and Tracking Technologies

We and our service providers use cookies, pixels, and similar technologies to recognize your browser, remember your preferences, measure the performance of our marketing, and understand how visitors use the Site. Some of these technologies are placed by third-party advertising and analytics partners and may be used to show you Moudist ads on other websites. You can control cookies through your browser settings; disabling cookies may affect how parts of the Site function.

4. SMS / Text Messaging Privacy

If you opt in to our SMS marketing program, we collect your mobile number and your consent status, and we use that information to send you the marketing and transactional messages described in our Terms of Service.

• We do not share your mobile number or SMS opt-in/consent data with third parties for their own independent marketing purposes.
• We may share this information with our SMS platform provider solely to operate the Program (for example, to transmit messages and process opt-outs).
• You can opt out at any time by replying "STOP," as described in our Terms of Service.

5. How We Share Information

We do not sell your personal information for money. We may disclose information to service providers who perform functions on our behalf, such as payment processing, order fulfillment and shipping, email/SMS delivery, website hosting, and analytics — under obligations to protect your information and use it only for the services they provide us; to professional advisors, such as our accountants, lawyers, and insurers, where necessary; and to government authorities or other third parties where required to comply with law.

6. Data Security and Retention

We retain information for as long as needed to provide the Services and to meet legal, accounting, or reporting requirements. We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

California, Colorado, Virginia, and other U.S. state residents

Depending on your state of residence, you may have the right to: know what personal information we have collected about you; request a copy of that information; request correction of inaccurate information; request deletion of your information; and opt out of the sale or sharing of your information, or of profiling for targeted advertising.

To exercise any of these rights, contact us at info@moudistpet.com. We will verify your request and respond within the time required by applicable law. You may also designate an authorized agent to submit a request on your behalf, subject to verification. We will not discriminate against you for exercising your privacy rights.

EU/UK/EEA residents

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the basis of your consent, our legitimate interests in operating our business, or as necessary to perform a contract with you. You have the right to access, correct, delete, or restrict our use of your data, to data portability, and to object to certain processing, and to lodge a complaint with your local data protection authority.

8. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information. If you believe a child has provided us with personal information, contact us at info@moudistpet.com.

9. Third-Party Links and Marketplaces

Our Site may link to third-party websites, and our products are sold through Amazon and other marketplaces. This Policy does not apply to information you provide directly to those third parties; please review their privacy policies separately.

10. International Data Transfers

If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. Where required, we take steps to ensure such transfers comply with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent revision. Material changes will be reflected on this page, and where required by law, we will provide additional notice.

12. Contact Us

Moudist Pet
Email: info@moudistpet.com